Frequently asked questions
Billing
+ What insurance plans do you accept?*
- Moda
- Pacific Source
- Healthnet
- United Healthcare
- Aetna
- Blue Cross Blue Shield
- Providence
- Cigna
+ Do you accept Medicare?
No, with the exception of a commercial Medicare Advantage plan.
+ Do you accept Workers Compensation claim or Motor Vehicle Accident claims?
Not at this time
+ What number do I call for billing related questions?
833-444-6548 Your call will be returned within 3-5 business days.
General
+ Is ila Health ADA accessible?
Yes
+ What ages do you see?
Ages 16-end of life
+ Can I see you just for specialty care or primary care or both?
Either or both!
Scheduling
+ Should I schedule a telehealth visit or an in-person visit?
If you're sick with COVID-19 symptoms, please schedule a telehealth visit or go to an urgent care clinic for testing. Otherwise, if the reason for your visit requires physical assessment, please schedule an in-person visit.
+ How do I schedule?
Click the scheduling button. Once you have signed up for an account through Charm, you can schedule online. If you need assistance with scheduling, you can call 833-444-6548 and leave a voicemail.
+ How do I reschedule or cancel an appointment?
Please call 833-444-6548 to cancel or reschedule your appointments with at least 48 hours notice.
Current Patients
+ How do I get medication refills?
Request refills directly from your pharmacy 5 business days prior to running out of your medication.
+ How do I get a form filled out and a letter written?
Schedule an appointment. For forms, email the completed and signed patient portion of the form prior to the visit. For letters, email the needed content prior to the visit.
+ How do I reach Maya between appointments?
Message via the Charm Patient Portal. Please allow up to 5 business days for a reply. For emergencies, go to the nearest UrgentCare clinic or Emergency Department. For questions regarding new health concerns, please schedule an appointment - Maya is unable to treat new medical conditions or prescribe new medications without an appointment. Maya's immediate concerns telephone number is 833-444-6548
+ Are there charges for late cancellations or missed appointments?
Please call 833-444-6548 to cancel or reschedule your appointments with at least 24 hours notice. Maya does have a cancellation policy she will share with you when you establish care.